Policies, in plain language

Booking online holds real time with a real artist, so most services carry a deposit: nothing for services under $50, a flat $25 for services between $50 and $99, and 20% for services of $100 or more.

Your deposit is not a fee. It is applied in full to your service total at checkout. Book a $215 balayage, pay $45 today, owe $170 in the chair.

Deposits are fully refundable when you cancel or reschedule at least 48 hours before your appointment.

Life happens, and 48 hours of notice lets us offer your time to someone on the waitlist. Cancel or move your appointment up to 48 hours out and your deposit follows you or comes back to you, your choice.

Inside 48 hours, the deposit is retained. No-shows are charged 50% of the booked service and asked to prepay future visits.

Running late? We hold your chair for 10 minutes. After that we may need to shorten or rebook the service so the next guest starts on time.

If something about your cut or color is not sitting right, tell us within seven days and we will adjust it at no charge. No forms, no debate, no hurt feelings.

An adjustment refines the work you booked. A new direction (different color, different shape) is a new booking, and we will quote it honestly.

Vivid color, corrective color, and first-time chemical services start with a consultation, always. It costs $25, takes twenty minutes, includes a patch test where relevant, and is credited toward your service.

You leave a consultation with a written quote to the dollar. The number on the quote is the number at checkout.

The studio floor is a working space with sharp tools and hot irons, so we ask that you come solo when you can. One guest is welcome in the lounge.

We love kids. We cut hair for ages 10 and up, booked as The Maintenance, when they are excited to be in the chair.

Opened or not, bring any product back within 30 days if it is not working for you and we will swap it or refund it. Wren would rather fix your routine than win the sale.